These terms and conditions form the basis of the contract between us, Bid & Box Solutions Ltd, the Company, and you, the Customer. It defines and sets out the rights, obligations and responsibilities of both you and us. It is a legally binding contract and so it is important that both parties know where they stand.
It is important that you read and understand the terms and conditions that will apply to this contract before entering into the contract. If there is anything that you do not understand or do not wish to agree to, then please discuss it with us before agreeing to the contract. Only enter this contract if you agree to be bound by the terms and conditions set out below.
These terms shall apply to all and any services which we agree to or agree to arrange the provision of under this contract. All services agreed to will be shown within our quotation.
This agreement supersedes all previous agreements, arrangements and undertakings between the parties.
Bid & Box Solutions Ltd act as the forwarding agent for you, the Customer, paying for the service of collection of goods, packaging service and onward carriage arrangements to an address specified by you, the customer, by an appropriate Carrier Service chosen by us.
INSURANCE LIABILITIES
Prior to shipping, the Company’s liability for any loss or damage to the goods, collected by or on behalf of the Company, in transit to the Company’s premises, or held in trust for the Customer at the Company’s premises will not exceed £1,000 for any item (subject to an overall maximum limit of £10,000 for any consignment).
The Company’s liability is restricted to collection of goods and goods in trust. Once shipped the Company’s liability is limited to the level stipulated in the Carrier’s current terms and conditions. No compensation is payable for consequential loss.
Additional insurance cover can be purchased by the Customer and arranged by the Company on request.
The Company on payment of the relevant packaging material and packaging labour charges, will pack the goods to the standard required by the Carrier. Compensation up to a maximum of £50 per consignment will be payable, subject to proof of negligence, for damage to a parcel packaged by the Company whilst in transit to the Customer via a Carrier.
All complaints relating to the carriage of the goods must be notified to the Company immediately upon receipt and addressed in writing to the Company no later than 7 days of the date of shipment. The Company will make all reasonable efforts to process and resolve complaints with the Carrier but accepts no responsibility for their satisfaction. The Customer accepts that no claim relating to goods damaged on arrival at their destination will be satisfied without an inspection by the Carrier of the damaged parcel and packaging.
The Customer acknowledges that the carriage of the goods will be under the standard Terms and Conditions of the Carrier. Additional insurance can be purchased by the Customer and arranged by the Company for goods in transit by the chosen Carrier but will not exceed £90,000. However, the Customer must acknowledge that such insurance will be subject to the insurer’s policy terms and conditions. Artworks are exempt from this insurance.
Any insurance arranged by us will be based on the description and values of goods provided to us. We give no advice as to that information and shall not be under any liability whatsoever, even if we have been negligent, if that information proves to be inaccurate.
Please Note: We do not accept liability for any loss or damage to ceramic goods and can not offer additional insurance cover for such items.
SPECIFIC EXCLUSIONS
We will happily deal with most items that you may wish to submit for transit. However, we are unable in the normal course of business to accept any of the following items:
Dangerous and Prohibited Goods (see list below *)
Shipments requiring any special licence or permit.
Any living thing, including any animals, birds, fish and plants.
Any goods that are likely to encourage vermin or other pests or to cause infestation.
Any Firearms, weaponry, ammunition and their parts (excluding militaria, which has been made safe)
Drugs, including prescription drugs
Cash on delivery shipments.
Shipments to PO Box addresses.
Dangerous Goods *
Class One: Explosives
Class Two: Gases compressed, liquified or dissolved under pressure.
Class Three: Flammable liquids
Class Four: Flammable solids
Class Five: Oxidising substances and organic peroxides
Class Six: Toxic and infectious substances
Class Seven: Radioactive material
Class Eight: Corrosives
Class Nine: Miscellaneous dangerous goods
QUOTATION
The Customer must provide a contact address and contact details. If these details change you must inform us. If we contact you in writing, including by e-mail, using the details you have provided then that shall be conclusive evidence that you received the communication from us.
The quotation provided is for a fixed price for the Services requested.
The quotation will remain open for a period of 28 days from the date of the quotation. After then it shall be treated as having been automatically withdrawn. If you wish to go ahead after the 28 days, the Customer will need to contact the Company again.
The Customer should only accept the quotation if they are happy with the quotation and these Terms and Conditions and wish to enter into a legally binding contract. The contract will be formed when the Customer gives us written instructions to proceed on the basis of the quotation and payment has been received.
PAYMENT OF OUR CHARGES (INCLUDING PENALTY CHARGES)
In respect of any sums which are set out in the quotation, the Customer will pay these sums prior to the commencement of the services. This term is important to the contract and unless we are paid with cleared funds prior to this date we shall have the option to treat the contracted services as cancelled.
Once the Customer accepts the quotation, an invoice will be generated. Upon receipt of this, the Customer, must make payment within 3 working days to enable the collection process to begin without delay.
Payment of Auction Lots MUST be complete prior to collection. Failure to do so will incur a ‘Missed Collection Fee’. This will be charged as an additional fee.
Prior to collection Customers must give their consent to the Auction House to release the goods to our Company Representative at the time of collection. If this consent has not been given it will result in the Auction House not releasing the goods and the Customer will therefore incur a ‘Missed Collection Fee’.
CANCELLATION OF CONTRACT
By agreeing to undertake the services under the contract, we may incur costs in preparing for it i.e., collection costs, packaging, and arrangement of a courier service. Because of this we may suffer loss if you cancel this contract and therefore the Customer will incur a ‘Cancellation Fee’.
The amount we will potentially lose will depend on when the cancellation occurs. Cancellation fees will, therefore, be calculated at that time.
UK/INTERNATIONAL SHIPPING
We, the Company, will undertake all works and services under this contract with professional care and skill and takes reasonable account of all circumstances. However, we specifically reserve the right to undertake the services in a manner that we think is appropriate including:
Choosing the route, we think is most effective.
Using such vehicles, containers and methods of transport and packaging as we believe are appropriate.
This does not however affect our responsibilities under this contract to take care of your goods and to provide the service within the appropriate timescales.
It is the Customers responsibility to inform the Company of any special licences or permits for goods in transit when agreeing to this contract. The Company will not accept liability for goods confiscated, seized or removed by Customs Authorities, or similar bodies and Government Agencies.
**PLEASE BE AWARE** payment of the customs duties are the reasonability of the recipient upon arrival into the destination country. You will be contacted by the customs office – please pay promptly to avoid delays.
The Company will not accept liability or responsibility for any consignments returned to us due to the customer not paying customs duties. If returned, the Company will be charged by the local courier, this in turn, will be charged to the customer. Any new shipping arrangements will be chargeable once again.
WE DO NOT HAVE ANY JURISDICATION OR INFLUENCE OVER CUSTOMS PROCEDURES, TIMINGS OR DUTIES.
Every care will be taken to package the goods to the required standard of the chosen Carrier.
The Customer acknowledges that the carriage of goods will be under the standard Terms and Conditions of the Carrier.
Where we engage an international transport operator, UK Carrier, shipping company or airline, to convey your goods, we do so on the Customers behalf and as such the contract with that Carrier shall be between you and the Carrier. If we arrange payment of such a Carrier or international transport operator on your behalf, then any difference between what is paid to them and what we charge you in respect of that portion of the carriage shall be our charge for arranging such services.
Compensation up to a maximum of £50 per consignment will be payable, subject to proof of negligence, for damage to a parcel packaged by the Company whilst in transit to the Customer via a Carrier. Any other claims must be pursued with the Carrier under their Terms and Conditions.
NOTIFICATION OF CLAIMS
Any notifications of loss or damage to goods in transit must be brought to the attention of the Company within 30 days of the Customer taking possession of the goods.
